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Frequently Asked Questions

Health & Safety
Ingredients
Products
Dispatch & Delivery
Payment
General


Health & Safety

Are Shisha Sticks safe?

Unlike standard shisha or cigarettes, Shisha Sticks are 99% safer and do not contain ingredients such as tar, tobacco, nicotine and other harmful toxins. Instead, a steam-like vapour is created to provide satisfaction without the dangerous side-effects, just pure flavour.

How old do I have to be to smoke Shisha Sticks?

Shisha Sticks are not for anyone who is under the age of 18, pregnant ladies, patients with any kind of medical conditions.

If the products are safe and not harmful why do you have to be 18 and older to purchase them?

As the electronic cigarette market is largely unregulated, the age restriction has been implemented as a temporary solution, pending either tobacco or medicinal classification. It is unlikely that non-nicotine electronic shisha devices will require this classification in future but as a responsible retailer, Shisha Sticks believes that selling to under 18’s in the UK, should be avoided as a matter of precaution.

Is there an expiry date?

As a general rule of thumb, eight months from the date of manufacture.  If you require further information about the date of manufacture, please contact us at [email protected]

Will this stop me from smoking?

There is no guarantee that Shisha Sticks will stop you from smoking, although some customers have reported that it has. Each person is different and it all depends on you*.
*Shisha Sticks is not smoking cessation device, it cannot be used to stop or quit smoking. If you wish to stop or quit smoking do not buy our products and contact your local NHS or Doctor.

What is the sugar content and calories in one Shisha Stick?

The process of 'vaping' propylene glycol, vegetable glycerin and food additives involves absorption of calorific content.  There have been no clinical studies to date to accurately measure the level of absorption.   For people watching their weight or wishing to control their calorie intake, daily use of the ingredients mix in one shisha stick should be at a maximum of 30 calories per 500-puff stick at source.  If for example 20% of calorific content is absorbed, this would imply a 6 calorie intake.

Can I smoke Shisha Sticks if I am diabetic?

Vegetable glycerin should be used in absolute moderation if you are diabetic.   We would suggest that you are cautious and monitor your sugar levels before and after using this product.  We also suggest you speak to your doctor/health advisor prior to using this product.


Ingredients

What is inside Shisha Sticks, FC-Line and E-Liquids?

Shisha Sticks, FC-Line and E-Liquids contain Propylene Glycol, Vegetable Glycerin, food flavours, food-safe essential oils. 

What is Propylene Glycol?

Propylene Glycol is a food grade chemical and is a key ingredient as an additive in various medicines and many food products. Propylene glycol is used in food products as a flavouring carrier, is non-toxic, and is an ingredient in products including food colouring and many types of flavouring. A base made of 100% PG is not as smooth as a base made of a PG/VG blend.

What is Vegetable Glycerin?

Vegetable Glycerin is a thick, sweeter tasting, vegetable based liquid used in electronic cigarettes and personal vaporizers. A base made of 100% VG is often very thick and hard to absorb effectively, when compared to a PG/VG mixed base.


Products

How many puffs are in the single shisha sticks and packs?

Single shisha sticks are 500 puffs each and the multi-packs are 300 puffs per stick.  The puff efficiency is based on 2 second inhalations.  If you puff longer than 2 seconds per inhalation the puffs per stick will be less than the puffs quoted.

How many puffs are the sticks in the Luli packs?

Each stick in the pack is 200 puffs.

How many puffs are the sticks in the FC-Line?

Our FC-Line products are available in either 300 or 500 puffs.

How many puffs are the sticks in the Regcig Line?

Each stick in the pack is 165 puffs

How many puffs are in the rechargeable shisha sticks?

Each e-liquid contains 10ml.  The clearomizers hold 1.6ml of liquid and this will give you, on average, 300 to 350 puffs.  You can refill 6 times giving an average of 1800 to 2100 puffs from 10ml of liquid.

How do I know when the battery is charged on the rechargeable shisha sticks?

There is a light indicator on the USB charger which will change from red to green when the battery is fully charged.

What does it mean when the shisha stick starts to flash?

This means the shisha stick has been used and is finished.

How long do the clearomizers last?

The clearomizers are classed as a disposable product.  Depending on use, they can last from anything between one week to a month.

Which products contain Nicotine?

Our FC-Line products contain 1.4mg of nicotine strength.  Our Regcig products contain either 1.4mg or 2.4mg nicotine strength.  Our E-Liquids come in varying strengths of nicotine from 0mg to 24mg nicotine strength.


Dispatch & Delivery

When do you dispatch?

Our warehouse endeavours to dispatch all orders on a daily basis when possible.  During busy periods it can take 2 to 3 days to process orders.  For all orders where Royal Mail Next Day delivery is selected, the cut off time for processing orders is 2.30pm.  Any orders placed after 2.30pm will be dispatched the next working day. Our warehouse operates Monday to Friday.  We do not process orders on the weekends.  Any orders placed on Friday after 2.30pm will be dispatched the following week.

Do you ship worldwide?

Yes we ship all over the world. The shipping costs will automatically be calculated at the checkout stage.  Click here for delivery costs.  Whilst we ship worldwide, we cannot guarantee or accept any responsibility should your order fail to clear customs in your country.
Note: International shipping is available and can only be tracked once the item has been signed for in your country. Unfortunately any addresses supplied to us that are PO BOX will NOT be offered with any tracking service. If you decide to use a PO BOX address then we are not liable for any delays or undelivered items. All other personal address will be tracked, international shipping times are NOT guaranteed and we are unable to offer delivery times.

Do you deliver to ARAMEX Houses?

Unfortunately we do NOT deliver to Aramex Houses as these products are restricted in some countries. Please provide an address in the UK or a personal address in your country that is also not a PO BOX address.  The charge for this service is an additional £18.00.

Do you deliver to PO Box addresses?

Yes we do.  However, we cannot offer any tracking service for delivery to PO Box addresses.  Please note, if you decide to use a PO Box address we cannot be held liable for any undelivered items or for any delays.  

What happens when there is a delay or my item is lost in the post?

We rely on couriers and Royal Mail to deliver your orders.  Where we have used Royal Mail, if an item has not been delivered after 15 working days for UK orders, 10 working days for Royal Mail Special Delivery, 20 working days for European orders and 25 working days for International orders, please contact us to make a claim for a lost item.  We will then submit your claim to Royal Mail who will contact you and to make further enquires of the lost in post item.   Please note, we will have to pass on your details for the claim to be processed. If you do not agree with these terms please contact us at hello@shishasticks.co.uk or call 020 8441 9427 to upgrade your order to Royal Mail Tracked service.  

Please note we cannot be held responsible for any third-party involvement where delays occur to deliveries.


Payment

What methods of payment do you accept?

You can pay with your AMEX, debit / credit cards or use your PayPal account. On high value orders we are able to arrange an invoice and you can pay via CHAPS.


General

How do Shisha Sticks work?

Click here to read a detailed explanation

Can I refill Shisha Sticks when they run out?

Shisha Sticks are not refillable.  Once you finish with them you have to dispose of them.  If you do not want disposable sticks, you can purchase Rechargeable Shisha Sticks.  Click the link here for more information.

Where can I smoke Shisha Sticks?

As Shisha Sticks do not contain tobacco, nicotine or other harmful toxins. They can be smoked in areas where cigarette smoking bans are in place. This includes locations such as bars, restaurants, cafés, and offices (note: we suggest you check with the location manager before smoking).

How can I find out about new products, discount codes etc?

All you have to do is subscribe to our newsletter for up to date information, discount codes, special offers and much more. 

What is the best way to dispose of the Shisha Sticks once used?

New government regulations called The Waste Electrical and Electronic Equipment (WEEE) Regulations encourages people to recycle old electrical products, rather than throwing them away.
Electrical goods are the fastest growing waste stream in the UK, growing by 5% each year. Each year in the UK we go through over 1.2 million tonnes of electrical waste.
Over 75% of waste electrical goods end up in landfill, where lead and other toxins contained in these items can cause soil and water contamination which, in turn, can have a very harmful effect on the environment and human health.
Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural finite resources and also reduces the environmental and health risks associated with sending waste electrical goods to landfill.
In order to protect the environment for future generations it is important that we are all aware of the consequences of our actions and learn what we can do to make a difference.
WEE RETURN POLICY
If you would like to return your products back to us for safe disposal than please post to:
Arcade International WEE Returns, 102 East Barnet Road, New Barnet EN48RE
Please Note: Customers are required to pay the postage cost for returns.
Please click here to find your nearest bank for safe disposal.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol as shown on our packaging. Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste.